Frequently Asked Questions
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Absolutely. 811 will need to mark any site where digging is to take place near possible utilities. Even if digging isn’t part of the scope of work, marking underground utilities helps us keep heavy equipment off those areas. If we’re working in a utility-free pasture or wooded area where you know no utilities are present, calling 811 may not be necessary — but in that case, if you choose not to call 811, Rustin LM will not be responsible for any damages if utilities were in fact present.
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The most important thing is making sure we have access to the site on the scheduled day — gate codes, gate access, and no obstructions. This includes a safe, legal space to park and unload; if both machines are coming out, we’ll need enough room to park 2 semi trucks with trailers. If there are particular trees or vegetation you want kept, marking them in advance saves valuable time on the day of service.
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Nope — you don’t need to be present while we work, as long as we have access to the site.
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It’s partly up to you and partly the scope of work — every job site is different, and some clear easily while others have problem vegetation or large debris. Half days are usually reserved for job sites close by, since load, unload, and drive time make it hard to finish most jobs in half a day. One machine handles most jobs, but branches will be left jagged and large fresh debris left on site; with both machines, we can neatly trim branches and clear large debris while the rest is mulched — much faster, so for a rush job we’d always recommend both.
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We always do our best to estimate how much we can clear in a given amount of time, but every job site is different and unpredictable challenges can come up. If you pay for a day, we invest 8 hours of our time and clear as much as we can in that window — sometimes more, sometimes less. We’ll never invoice more than originally agreed, and if we finish early with nothing else on the list, we’ll happily remove a portion of the charge.
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A verbal agreement is all we require to schedule most work. For very lengthy scopes, we might ask for periodic payments during the course of the job, but that’s always agreed to beforehand. Rain is a real cause for delay in this line of work — our machines need dry ground to run. If rain delays a project, no one loses their spot in line; everyone gets pushed back in the same order they were scheduled, and we’ll notify you as soon as a delay is expected.
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The State of Texas doesn’t have licensing, bonding, or insurance requirements for this type of work. That said, for the protection of our customers and ourselves, we do carry insurance, and a Certificate of Insurance (COI) is available if requested. Bonds can also be obtained for any specific job that requires one to operate.
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For the most part our services are mulch on-site. However, some trees are too large to mulch — if the scope of work includes removing large trees, or there are freshly fallen trees on the job site, those will need to be moved to a burn pile or decomposition pile. Customers should check with their county if they plan to burn themselves, since most cities don’t allow it. We can assist with burning if there are no burn bans at the time of work — this is all negotiable.
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Yes, absolutely. Fresh growth will pop up quickly during peak growing season, and if not right away, it will the following spring. Saplings will need to be mowed down before they get too large, and after a couple of seasons the amount of regrowth greatly diminishes. But if the area isn’t maintained, it will eventually develop back into wild growth.
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Yes, we can clear land near creeks, ponds, or low-lying areas, but there are some important things to know for safety and compliance. A Floodplain Development Permit is generally required for any development in Special Flood Hazard Areas, which includes significant grading, filling, or structures. Pure land clearing or mulching on private property often doesn’t trigger this if it doesn’t involve fill, new structures, or changes that could raise flood levels. If you have concerns, your county’s Development Services office or Floodplain Administrator can do a free or low-cost floodplain check on your property, and that’s a great first step before any heavy clearing. We’re happy to review your site details and adjust our approach accordingly.